Responsible Gaming
at jilaces

1. Our Commitment to Responsible Gaming

At jilaces, responsible gaming is not a checkbox — it is a core part of how we operate. We are Bangladesh's leading online casino and sports betting platform, and we take seriously the trust that players place in us every time they log in. That trust comes with an obligation: to ensure that the excitement of gaming never crosses into harm.

We believe that the vast majority of players who enjoy jilaces do so recreationally, setting their own limits and treating gambling as one form of entertainment among many. Our responsible gaming framework is designed to support and reinforce that healthy relationship with play, while also providing robust tools for those who find themselves needing extra help.

Our platform integrates responsible gaming features directly into the account experience — not hidden away in a terms page, but accessible from your account dashboard at any time, in plain English. We also train our customer support team to recognise the signs of problem gambling and to respond with empathy and practical guidance.

This page gives you a full picture of the responsible gaming tools available on jilaces, the warning signs of problem gambling, and the resources you can turn to if you or someone you know needs support. Please read it carefully and revisit it whenever you feel you need a reminder of the safeguards available to you.

2. Age Restriction and Verification

jilaces is strictly an 18+ platform. No individual under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the platform. This is a firm, non-negotiable rule that applies to every player in Bangladesh and every other market where jilaces operates.

Age verification is conducted as part of our standard Know Your Customer (KYC) process. When you register, you are required to confirm that you are 18 years of age or older. Before your first withdrawal — and in some cases before your first deposit is processed — you may be asked to submit a copy of a government-issued photo ID (such as your National Identity Card or passport) to confirm your date of birth.

Any account found to belong to a person under 18 will be immediately closed. All funds held in the account at the time of closure will be handled in accordance with our Terms & Conditions, and no winnings accrued by an underage player will be paid out.

Why Age Restriction Matters

Gambling can be financially and psychologically risky for adults who are not prepared for it. For young people whose brains are still developing, exposure to gambling products carries significantly greater risk of long-term harm, including addiction and financial distress. jilaces is committed to ensuring that no minor is able to access our services, whether intentionally or accidentally.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Most people who experience difficulties with gambling do not identify as "addicts" — they simply find that gambling has begun to take up more time, money, and mental energy than they intended. The earlier the warning signs are recognised, the easier it is to regain control.

Below are some of the most common indicators that gambling may be becoming a problem. If you find yourself identifying with several of these, we strongly encourage you to use the tools described in the sections below, or to contact our support team for a confidential conversation.

A Note on Healthy Gambling

Responsible gambling means treating every session as entertainment with a defined budget — not as a way to make money, solve financial problems, or escape from stress. Before each session, decide in advance how much you are willing to spend and stick to that figure regardless of whether you are winning or losing. When the budget runs out, log off. The games will still be there tomorrow.

4. Responsible Gaming Tools

jilaces provides a suite of player-controlled responsible gaming tools that can be activated at any time from your account dashboard. These tools are designed to give you meaningful control over your gambling behaviour without requiring you to close your account entirely.

All limit-setting tools take effect immediately when you apply a restriction. When you request an increase to a limit (for example, raising your daily deposit cap), a mandatory cooling-off period applies before the increase comes into force — ensuring that decisions made in the heat of the moment do not immediately override protective limits you set when thinking clearly.

5. Self-Exclusion and Account Closure

Self-exclusion is the strongest protective tool available on jilaces. When you activate self-exclusion, your account is immediately locked — you will be unable to log in, make deposits, place bets, or access any real-money games for the duration of the exclusion period you have chosen.

Available Self-Exclusion Durations

What Happens During Self-Exclusion

• Your account is immediately locked and inaccessible from the moment self-exclusion is activated.
• Any promotional or bonus emails from jilaces are suspended for the duration of your exclusion period.
• Your account balance is preserved. Any funds held in your account at the time of exclusion can be withdrawn by contacting our support team, who will process the request manually.
• Our support team will not accept any request to override or shorten a self-exclusion period. This policy exists to protect you — not to create obstacles.
• If you attempt to create a new account during a self-exclusion period, jilaces will close that account immediately upon detection.

Activating Self-Exclusion

You can activate self-exclusion at any time via the Responsible Gaming section of your account settings, or by contacting our support team directly via live chat. If you are in a state of distress, contacting support via live chat may be the fastest route — our agents are trained to activate the exclusion on your behalf within minutes.

6. Deposit, Loss, and Session Limits

For players who want to maintain control without taking a full break from the platform, jilaces's limit-setting tools provide a flexible and powerful framework. All limits are denominated in BDT and can be set to daily, weekly, or monthly timeframes depending on your preference.

Deposit Limits

A deposit limit caps the total amount of BDT you can add to your jilaces account within a given period. For example, setting a weekly deposit limit of ৳5,000 means that once you have deposited a combined total of ৳5,000 across all payment methods (bKash, Nagad, Rocket, Upay, card, or bank transfer) in that week, no further deposits will be accepted until the week resets.

• Daily deposit limit: Resets every 24 hours from the time of activation.
• Weekly deposit limit: Resets every 7 calendar days from the date of activation.
• Monthly deposit limit: Resets on the same calendar date each month from the date of activation.

Loss Limits

A loss limit caps the net amount you can lose within a given period. This is calculated as total bets settled minus total winnings returned. When your net loss reaches the limit you have set, jilaces will prevent further betting activity until the period resets. Loss limits are particularly useful for slot and casino players who want to prevent a single losing session from escalating beyond a predefined tolerance.

Session Time Limits

A session time limit defines the maximum duration of a single continuous gaming session. Once the time limit expires, jilaces will display a session summary showing your net result and session duration, and will prompt you to log out or take a break before you can continue playing. You can set session time limits from as short as 30 minutes to as long as 8 hours.

Reality Check Reminders

Reality check reminders are periodic on-screen notifications that appear at intervals you choose (every 30 minutes, every hour, etc.) while you are actively playing. Each reminder displays the current time, your session duration, and your net win or loss for the session. The reminder pauses your game until you acknowledge it, creating a deliberate moment of reflection.

7. Getting Help and Support

If you believe that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please do not hesitate to seek help. There is no shame in recognising that a form of entertainment has become a source of stress. Taking action early is the most effective thing you can do.

jilaces Support Team

Our customer support team is available 24 hours a day, 7 days a week, via live chat inside the jilaces platform. Our support agents are trained in responsible gaming awareness and can help you:

• Activate self-exclusion or set account limits immediately.
• Close your account temporarily or permanently.
• Retrieve your transaction history so you can see exactly how much you have deposited and wagered.
• Discuss the responsible gaming tools available and recommend the most appropriate option for your situation.
• Direct you to professional gambling support resources if needed.

You can also reach us by email at support@jilaces. Our support hours are 24/7 — Bangladesh Standard Time (BST, UTC+6).

Professional Gambling Support

jilaces encourages any player who is struggling with gambling-related issues to seek professional support. Trained counsellors and support networks exist to help people at every stage of difficulty — from mild concern through to severe addiction. Speaking to a professional is a private, non-judgmental experience, and many services are available at no cost.

If you are in Bangladesh and concerned about problem gambling — whether for yourself or a family member — please consult a trusted mental health professional or visit your local health centre for a referral. Online resources and international helplines operated by organisations dedicated to gambling harm reduction are also accessible from Bangladesh at any time.

Taking a Break

Sometimes the most helpful step is simply to take a break from gambling. jilaces's time-out feature allows you to pause your account for a short period — anywhere from 24 hours to 90 days — without permanently closing it. During a time-out, the same restrictions as self-exclusion apply: no deposits, no bets, no access to real-money games. Use this feature whenever you feel you need space to reassess your relationship with gambling.

8. Protecting Minors and Parental Controls

jilaces takes the protection of minors extremely seriously. Our platform is not intended for — and must not be accessed by — anyone under the age of 18. We use age verification as part of our registration and KYC process, but we also encourage parents and guardians to take proactive steps to prevent underage access to online gambling platforms.

Steps Parents and Guardians Can Take

• Install filtering software: Parental control and internet filtering software can be configured to block access to gambling websites across all devices in your household. Many such tools are available for free or at low cost and work across desktop, mobile, and tablet.
• Secure your devices: Password-protect devices and accounts to prevent children from accessing gambling platforms without your knowledge.
• Monitor browser history: Regularly review internet activity on shared or family devices, particularly for teenagers.
• Talk openly: Have honest, age-appropriate conversations with children and young adults about the risks of gambling, including the fact that gambling is designed to be entertaining but always carries financial risk.
• Keep account details private: Never share your jilaces login credentials with anyone, including family members. If a minor gains access to your account, contact support immediately.

Reporting Underage Access

If you suspect that a minor has registered an account on jilaces or has accessed the platform using an adult's credentials, contact our support team immediately via live chat. We will investigate the matter urgently, close the account in question, and take all necessary steps to prevent further underage access. This is one of the situations our support team treats with the highest level of priority.

Our Ongoing Commitment

jilaces continuously reviews and strengthens its age verification procedures and fraud detection systems to minimise the risk of underage access. We work to ensure that our marketing and promotional materials are never targeted at individuals under 18, and that our platform design does not appeal disproportionately to young people.