jilaces Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter "Policy") is issued by jilaces (hereinafter "we", "us", "our", or "the Platform") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the jilaces website, mobile interface, betting and gaming services, account management features, customer support interactions, and any other products or services provided by or on behalf of jilaces.

This Policy is intended to inform you — the player, visitor, or prospective account holder (hereinafter "you", "your", or "the User") — about how jilaces handles personal data, in plain and clear English. We are committed to protecting your privacy and processing your data only in ways that are lawful, fair, and necessary for the operation of a safe and responsible online gaming platform.

By accessing the jilaces platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your use of jilaces.

This Policy applies to users accessing jilaces from Bangladesh and any other jurisdiction in which the platform is accessible. Where local data protection laws impose additional requirements, jilaces will comply with those requirements to the extent applicable.

2. Personal Data We Collect

jilaces collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically when you use our services, and in limited cases from third-party verification or payment partners. The categories of personal data we collect include the following.

Registration and Identity Data

When you create a jilaces account, we collect: your full legal name, date of birth, email address, and mobile phone number. This information is required to create and verify your account identity.

Know Your Customer (KYC) Documents

To comply with anti-money laundering best practices and to verify your identity before processing withdrawals, we may request copies of: a government-issued photo ID (national identity card or passport), proof of address (utility bill, bank statement dated within the last three months), and proof of payment method ownership (screenshot of mobile wallet account or bank statement). These documents are stored securely and used solely for verification purposes.

Financial and Transaction Data

We collect records of all deposits, withdrawals, bets, and game transactions conducted through your jilaces account. This includes transaction amounts in BDT, timestamps, payment method identifiers (such as a partially masked bKash number), and transaction reference numbers. We do not store complete mobile wallet PINs, full card numbers, or CVV codes.

Technical and Device Data

When you access jilaces, our servers automatically collect certain technical data, including: your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited within the platform, session duration, and click-stream data. This data is collected for security monitoring, fraud detection, and platform optimisation purposes.

Communication Data

When you contact our support team via live chat or email, we retain records of that communication, including the content of messages, timestamps, and any attachments submitted. This data is used to resolve your query, improve our support quality, and maintain records of interactions relevant to your account.

Behavioural and Gaming Data

We collect data about your activity on the platform, including games played, bets placed, stakes wagered, win and loss records, session lengths, and responsible gaming tool usage. This data enables us to personalise your experience, identify potential problem gambling behaviour, and fulfil our responsible gaming obligations.

Summary of Data Categories

3. How We Use Your Data

jilaces uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the original reason for collection. The primary purposes for which we process your personal data are as follows.

• Account management: Creating and maintaining your jilaces account, verifying your identity, and enabling you to access platform services including betting, gaming, deposits, and withdrawals.
• Payment processing: Facilitating your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods in BDT. Detecting and preventing fraudulent transactions.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML) requirements, including know-your-customer (KYC) verification and transaction monitoring.
• Responsible gaming: Monitoring your gambling activity to identify signs of problem gambling behaviour, applying any self-imposed limits you have set, and intervening where necessary to protect your wellbeing.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, duplicate accounts, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: Responding to your queries, complaints, and account-related requests efficiently and accurately.
• Platform improvement: Analysing aggregated usage data to improve the user experience, fix technical issues, optimise game performance, and develop new features.
• Marketing and promotions: Where you have provided consent, sending you information about promotions, bonuses, and relevant platform updates via email or push notification. You may withdraw this consent at any time by contacting support or updating your account preferences.
• Legal claims: Establishing, exercising, or defending legal claims in the event of disputes or proceedings involving your account.

4. Legal Basis for Processing

jilaces processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual necessity: Processing is necessary to perform the contract between you and jilaces — namely, to operate your account, process payments, settle bets, and provide gaming services.
• Legal obligation: Processing is necessary for jilaces to comply with applicable legal requirements, including anti-money laundering obligations, age verification mandates, and fraud prevention duties.
• Legitimate interests: Processing is necessary for jilaces's legitimate interests in operating a secure, fair, and commercially sustainable platform, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — specifically, direct marketing communications — jilaces relies on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Third Parties

jilaces does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Service Providers

To process your deposits and withdrawals, jilaces shares necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process your payment data under their own privacy policies and security standards. jilaces does not receive or store your full mobile wallet PIN or complete card number.

Identity Verification Partners

jilaces may use third-party identity verification services to assist with the KYC process. These providers receive only the minimum data necessary to verify your identity — typically a copy of your government-issued ID and a facial match check — and are contractually prohibited from using this data for any other purpose.

Game Technology Providers

The casino and slot games available on jilaces are powered by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and game performance data for the purpose of operating the games and detecting technical issues. They do not receive your full identity or financial data.

Analytics and Platform Infrastructure

jilaces uses trusted infrastructure and analytics service providers to host the platform and analyse aggregate usage patterns. These providers operate under strict data processing agreements and are permitted to use your data only as directed by jilaces.

Legal and Regulatory Disclosure

jilaces may disclose your personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts where required to do so by applicable law, court order, or binding regulatory direction. We will notify you of any such disclosure unless prohibited by law from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilaces's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and your rights under this Policy will continue to apply.

6. Cookies and Tracking Technologies

jilaces uses cookies and similar tracking technologies to operate the platform effectively, keep your session active, and understand how users interact with the site. A cookie is a small text file placed on your device by a website you visit. It allows the website to remember information about your visit and preferences.

Types of Cookies We Use

Managing Cookies

Essential cookies are required for the platform to function and cannot be disabled without preventing you from using core services such as logging in or placing bets. Non-essential cookies (preference, analytics) can be controlled through your browser settings. Most modern browsers allow you to view, disable, or delete cookies via the browser's privacy or settings menu.

Please note that disabling non-essential cookies will not prevent you from using jilaces, but may affect certain convenience features such as saved display preferences.

7. Data Security and Retention

Security Measures

jilaces implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel, regular security audits and vulnerability assessments, and real-time monitoring for suspicious account or network activity.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely infallible. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, contact our support team immediately via live chat.

Data Retention

jilaces retains your personal data for as long as your account remains active, plus any additional period required to meet legal, regulatory, or contractual obligations. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• KYC documents: Retained for the duration of your account plus five years, or longer if required by applicable law.
• Support communications: Retained for three years from the date of the interaction, unless the communication is relevant to a live dispute or legal proceeding.
• Technical and analytics data: Anonymised or deleted within twelve months of collection in most cases, unless retained for fraud investigation purposes.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Your Privacy Rights

As a user of jilaces, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at support@jilaces. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data jilaces holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You may update certain account details directly via your account settings page.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing exists. Note that we may be required to retain certain data for legal compliance purposes even after account closure.
• Right to restrict processing: You have the right to request that jilaces temporarily restricts the processing of your personal data — for example, while a dispute over data accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to jilaces in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where jilaces relies on legitimate interests as its legal basis. You may also opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

9. Minors and Age Verification

jilaces is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the registration and KYC process, and jilaces takes active steps to prevent minors from accessing the platform.

If jilaces becomes aware that personal data has been collected from a person under 18 years of age, that account will be immediately closed, all associated data will be deleted from our systems to the extent permitted by law, and any deposits or winnings held in the account will be dealt with in accordance with our Terms & Conditions.

Parents and guardians who believe that a minor in their care may have accessed jilaces or provided personal data to the platform are encouraged to contact our support team immediately via live chat. We will investigate and take appropriate action as a matter of priority.

10. Policy Updates and Contact

Updates to This Policy

jilaces reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect your rights or how your data is processed — we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect. For minor or administrative amendments, the updated Policy will be published on this page with a revised "Last Updated" date.

Your continued use of the jilaces platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and may request account closure by contacting our support team.

Governing Language

This Privacy Policy is written in the English language. In the event of any discrepancy between the English version and any translated version, the English version shall prevail in all respects.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilaces handles your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, and will do our best to address your query promptly and thoroughly.

• Live Chat: Available directly inside the jilaces platform — the fastest way to reach us.
• Email: support@jilaces
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)